Call Center Agent (6 months renewable contract)

Call Center Agent (6 months contract) Remuneration Package: • Basic Salary : S$2000 • Attendance Allowance : S$200.00 • Renewable to a full-time contract based on overall performance Responsibilities: • Answer incoming calls and take prompt and immediate actions on various customer’s request • Manage and resolve customers’ complaints and feedback • Ensure Standard Operating Procedure (SOP) is properly carried out • First contact resolution of all cases handled • Project a positive and helpful attitude to external and internal customers Requirements: • Minimum “O” Level with at least 1 year related work experience • Good interpersonal and communication skills • Customer service orientated • Possess strong team dynamics and able to work in a multicultural environment and with people at all levels. • Can work with minimum supervision • Efficient time management and ability to be flexible and adaptable to change Additional Information: • 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week • Contact Centre environment • Working Location at Tampines • Shuttle service provided on selected timing