Front Office Host

Scope of Work: Arrival to hotel: • Co-ordinate with departments for transfer related issues and assist guests with transfers to and from the hotel if needed. • Room the guest, explaining the different aspects of the guest room/ hotel services and facilities. • Assist with delivery of guest luggage to the room. • Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. • Ensure to obtain a credit facility / cash deposit / voucher from the guest(s) on arrival, if the guests(s) are not holding a voucher, which they supposed to have, communicated it with reservations team and follow-up before the clients’ departure. During stay: • Ensure check guest details are inputted into Opera system. • Check all information on registration card and cross check with correspondence for accuracy if applicable. • Meet with the guest at appropriate times to communicate daily events, schedules and requests. • Making arrangements for resort operated activities, restaurants, tours and other experiences. • Handling all job orders for defects in the room / suite. Departure: • Ensure the guest bills are checked in advance before present and issue a provisional bill. • Offer packing service for the guest. • Ensure to consolidate guest histories and feed into the system. • Monitor guest comments and follow up as necessary. Qualification : Education • Diploma in Hotel Management preferred. Experience: • Previous experience in a similar capacity at a luxury hotel is preferred. Requirements & Skills: • Observe Confidentiality and shows high level of integrity. • Excellent problem-solving and a hands-on approach to all operational aspects • Good communication skills • Initiative and Self-motivated Accommodation Provided : No Benefit : • Meal allowance: $120 per month • Flexi-Benefits: $250 per year • F&B, Spa & Retail Discount: up to 50% discount • 5 complimentary nights of hotel stay for every completed year of service More to be discussed during the interview process.