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Senior Officer, Fraud Team, Contact Center

salary Salary :

$3,000 - 5,500 monthly

icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - Senior Officer, Fraud Team, Contact Center

Job Responsibilities:

  • Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
  • Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained.
  • Liaises with other business owners and stakeholders for acknowledgement, follow-up on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline
  • Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
  • Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.

Job Requirements:

  • Degree/Diploma in any discipline
  • Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team.
  • A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers
  • Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
  • High level of accuracy and attention to detail.
  • Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
  • Highly motivated self-starter with initiative and showcases strong completer/finisher skills.
  • Ability to work on staggered/rotational shifts including weekends and Public Holidays.
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About the Company

UNITED OVERSEAS BANK LIMITED

Do you have what it takes to make a difference? Do you have what it takes to shape the future of Asia? We are seeking passionate, dynamic, self-motivated individuals who are driven towards performance excellence. As a leading bank in Asia-Pacific, we offer you challenges and opportunitie...

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