Admin cum Customer Service Officer

Responsibilities

Operations 

• To attend to shareholders’ enquiries and process all submitted documents relating to SHS.
• To receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures.
• To acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s).
• To ensure documents and forms are replenished.
• Promptly, accurately, professionally & courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
• Processing corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other Client / Shareholders’ instructions.
• Support client Shareholders’ Meetings – attendance registration and polling services.
• Assist in the review of processes and workflows to identify opportunities for Continuous Improvement.
• Proactive participation in projects
• Proactive updating of clients' information in the appropriate systems
• Supporting the team / department with daily client and operational requirements
• All duties are to be carried out according to department’s Standard Operating Procedures (SOPs)
• Collaborate with all colleagues in Shareholder Services and Boardroom to meet enterprise-wide quality standards and objectives
• Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Head of Operations

Client Servicing

• Knowing your Client by developing an in-depth knowledge of their industry and key contacts
• Provide high level of client service and servicing them proactively
• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities
• Assisting in follow-up on outstanding and doubtful debts

Requirements

1) Technical 

• Adept at using all features of the telephone system, voice mail and other office equipment such as photocopiers, computers, printers and scanners.
• Good verbal and written communication skills
• Intermediate to Advance MS Office skills

2) Soft-Skills 

• Positive Disposition and Can-Do Attitude
• Strong interpersonal and communication skills.
• Excellent client service skills

3) Abilities

• Ability to work in fast pace environment
• Ability to multi-task and maintain calm under pressure
• Ability to work long hour during peak season (ie: April,June and October)
• Ability to communicate effectively with a diverse level of individuals and handle efficiently situations ranging from routine to emergencies.
• Able to work independently and under pressure.
• Resourceful, meticulous and detailed.
• Team Player and Adapt to Change

* Minimum O / A level / Polytechnic / Degree from a reputable University or relevant work experience.

* Entry level

* Candidates with eagerness to learn are welcome to apply