Boardroom Limited
Boardroom Limited
BoardRoom Business Solutions Pte Ltd specialises in providing Accounting, Finance and Payroll services to a wide range of clients ranging from small local firms to MNCs. Previously part of Ernst & Young Singapore, it acquired the Singapore outsourcing arm of Arthur Andersen and today has a client base of over 500 companies. BoardRoom Corporate & Advisory Services Pte Ltd is the largest share registrar in Singapore. It acts as a share registrar or share transfer agent for over half of the companies listed on the SGX-ST. It is also a leader in providing corporate secretarial services to both public listed and private companies.
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Admin cum Customer Service Officer

  Company :     Working Hours :  

5 days work

  Job Type :  

Full Time

  Salary :  

$2,000 - $2,800 / monthly



Job Description

Responsibilities

Operations 

  • To attend to shareholders’ enquiries and process all submitted documents relating to SHS.
  • To receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures.
  • To acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s).
  • To ensure documents and forms are replenished.
  • Promptly, accurately, professionally & courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
  • Processing corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other Client / Shareholders’ instructions.
  • Support client Shareholders’ Meetings – attendance registration and polling services.
  • Assist in the review of processes and workflows to identify opportunities for Continuous Improvement.
  • Proactive participation in projects
  • Proactive updating of clients' information in the appropriate systems
  • Supporting the team / department with daily client and operational requirements
  • All duties are to be carried out according to department’s Standard Operating Procedures (SOPs)
  • Collaborate with all colleagues in Shareholder Services and Boardroom to meet enterprise-wide quality standards and objectives
  • Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Head of Operations

Client Servicing

  • Knowing your Client by developing an in-depth knowledge of their industry and key contacts
  • Provide high level of client service and servicing them proactively
  • Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner
  • Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities
  • Assisting in follow-up on outstanding and doubtful debts

Requirements

1) Technical 

  • Adept at using all features of the telephone system, voice mail and other office equipment such as photocopiers, computers, printers and scanners.
  • Good verbal and written communication skills
  • Intermediate to Advance MS Office skills

2) Soft-Skills 

  • Positive Disposition and Can-Do Attitude
  • Strong interpersonal and communication skills.
  • Excellent client service skills

3) Abilities

  • Ability to work in fast pace environment
  • Ability to multi-task and maintain calm under pressure
  • Ability to work long hour during peak season (ie: April,June and October)
  • Ability to communicate effectively with a diverse level of individuals and handle efficiently situations ranging from routine to emergencies.
  • Able to work independently and under pressure.
  • Resourceful, meticulous and detailed.
  • Team Player and Adapt to Change

* Minimum O / A level / Polytechnic / Degree from a reputable University or relevant work experience.

* Entry level

* Candidates with eagerness to learn are welcome to apply


 Location: 30 Raffles Place, Singapore 048622.  How to get there?

 Location: 30 Raffles Place, Singapore 048622.




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