Admin & Customer Support Assistant

We are looking for an Admin & Customer Support Assistance to help maintain accurate data in system and proficiency in Microsoft Excel is a must. 

You will provide customer service by communicating in a professional, positive manner. The role require you to multitasking by listening and speaking to customers, navigating computers, and creating shipping documentation. You need to have eyes for details and suggest what is appropriate to customer with good knowledge on our company policy. You will need to swiftly gain customer confidence and trust. 

To ensure success in this position you will have to have good knowledge of products and services and be an effective communicator. Good candidates are detail-oriented, motivated and have adequate people skills.

o Perform finance functions such as accounts receivable and accounts payable, keeping proper records of all financial documents. 

o Maintain and update financial information using accounting tool 

o Prepare regular  financial statements and reports 

o Assist office management including general upkeep and maintenance of office and office equipment, support company events and activities when required. 

o Handle office admin duties 

o Handling customer requests such as creation of AWBs, packaging of parcel 

o Respond and follow up promptly on all customer requests via emails and provide timely responses to enhance quality customer experience. 

o Monitoring, Tracking and updating status of delivery of parcel to customers. 

o Liaise closely with couriers with delivery matters 

Requirements 

• Minimum ‘O’ levels or equivalent 

• Fresh Graduates are welcome to apply 

• 2-3 years relevant working experience will be considered first 

• Committed, independent & meticulous with a keen eye for details 

• Proficient in Microsoft Office ( Excel/ Word, PowerPoint)