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Manager - Customer Service/ Order management/ Delivery Management

salary Salary :

$4,000 - 5,300 monthly

icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - Manager - Customer Service/ Order management/ Delivery Management

Responsibilities:

  • Supervise the entire order processing workflow to ensure timely and accurate fulfillment of customer orders.
  • Address customer inquiries, complaints, and escalations promptly with a professional, solutions-focused approach.
  • Track and monitor delivery progress, providing customers with regular updates and addressing any delays effectively.
  • Manage backorders, ensuring efficient resolution and clear communication with customers.
  • Review and approve customer claims and credit memos within the SAP system.
  • Collaborate with warehouse and logistics teams to manage outbound order volumes and deliver accurate forecasts for budgeting and manpower planning.
  • Facilitate regular meetings with customers, internal staff, and cross-departmental teams to build strong relationships and address any concerns.
  • Monitor and follow up on overdue payments, ensuring timely resolution while maintaining positive customer relationships.
  • Travel as needed to meet with suppliers for business discussions and relationship management.
  • Ensure adherence to Security Export Control regulations, including conducting customer and end-user screenings when required.
  • Prepare annual sales forecasts, with quarterly revisions based on actual performance and market trends.
  • Analyze monthly sales expectations, identify variances, and determine factors influencing sales trends and volume.
  • Develop and present monthly KPI reports for management, highlighting accomplishments, challenges, and areas for improvement.
  • Establish departmental objectives and define KPIs for team members, ensuring alignment with company goals.
  • Approve staff leave requests through the system while maintaining adequate operational coverage.
  • Conduct annual and semi-annual goal-setting sessions with staff, followed by performance appraisals.
  • Undertake additional tasks and responsibilities as assigned by management.

Requirements:

  • Diploma/ Degree in any fields
  • At least 3 - 5 years of customer service, order management and delivery management
  • Prior experience in managing a team
  • Knowledge of SAP
  • Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

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About the Company

TALENT TRADER GROUP PTE. LTD.

TALENT TRADER GROUP PTE. LTD. Talent Traders is steered by young, dynamic professionals; each of them bringing their own vast experiences from leading Banks and HR Agencies. We provide efficient talent sourcing, recruitent and retention services taht help companies acquire effective Mid m...

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