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Service Delivery Executive

salary Salary :

$2,700 - 4,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Service Delivery Executive

Job Responsibilities

  • Management of daily operations.
  • Monitor and review Ops/vendor performance to enhance customer experience. Example, daily meeting with ops/vendors to review results and work on improvement plan.
  • Organizing, attending and participating in stakeholder meetings.
  • Create regular or ad-hoc reporting based on business requirements. Keep track of resolution, action plans and status update.
  • Documenting and following up on important actions and decisions from meetings.
  • Recording Minutes of Meeting and disseminate to desired stakeholders.
  • Review existing processes and work with process team and vendors to enhance processes for better customer experience.
  • Preparing and documenting of Standard Operation Procedures.
  • Identify and enhance efficiencies to improve on the operations and customer’s experience such as reporting
  • Training and briefing the staffs on any changes of SOPs.
  • Undertaking project tasks as required.
  • Ensuring projects adhere to frameworks and all documentation is maintain appropriately for each project.
  • Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

Requirements

  • Minimum of 3 years relevant working experiences with tertiary qualification.
  • Exceptional verbal, written and presentation skills.
  • Ability to work effectively both independently and as part of a team.
  • Experience using computers for a variety of tasks.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Knowledge file management, transcription, and other administrative procedures.
  • Ability to work on tight deadlines and meet deadlines.
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About the Company

ASIAPAC DISTRIBUTION PTE LTD

ASIAPAC DISTRIBUTION PTE LTD AsiaPac is a Singapore ISO9001:2008 and BizSafe Level 3 certified company established since 1990. We have a cohesive, dynamic and relatively young work force of over  80 employees ranging from fresh graduates to industry veterans. Our business is in helping organiz...

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