Connect Centre Pte Ltd

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Call Centre Team Leader

  Company :     Working Hours :  

5.5 days

  Location :     Job Type :  

Full Time

  Salary :  

Up to $2200 / monthly

  • To lead a team of Customer Service Officers in providing customer service to callers
  • Manage & resolve customer’s complaints & feedback
  • Support the manager in highlighting operational issues and areas for improvement
  • Assist in manpower planning of team, including leave planning
  • Ensure quality and KPI of team is met in a timely manner
  • All other ad-hoc administrative duties
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