Customer Service Consultant x 7 (Call Centre) / Alexandra - (RL)

Responsibilities

The Primary role for this position is to :- 

• Handle incoming calls on the helpdesk
• Give excellent customer service at all times
• Attend to customer queries / feedback, troubleshooting & schedule service appointment for service support team.
• Provide solutions and alternatives to customers.

Service recovery / Customer Service

• Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request and queries
• Escalate issue and follow up.

Administrative Tasks

• Data entry all cases into system accurately and timely
• Respond to customer email timely
• Apply to procedure, process and meet KP

Requirements

• Minimum GCE ‘’O” / Diploma in Business Administration or its equivalent
• At least 2 years’ experience in customer service/call center, B2C & B2B environment an added advantage
• Computer knowledge in Microsoft office
• Proficient in Home Appliances and Home Entertainment products
• Excellent communication and interpersonal skills
• Attention to details
• Highly motivated and adaptable
• Positive mindset and good team player
• Able to work under time pressure, able to prioritize workload and meet deadlines
• Passion to serve Knows how to handle and resolve customer issues
• Able to commence work by 15 Dec 2020

Working hours : Monday to Friday (8.30 am to 6.15 pm) & Saturday (8.30 am to 2.00 pm) - with 1 Saturday optional in a month

Target Recruitment Pte Ltd (MOM License No: 15C7744)

MOM Regn No: R1112418 (RL)

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