Customer Service Executive (Inbound Call Center)

KINDY ATTACH A COPY OF YOUR UPDATED RESUME

Remuneration Package:

Salary: from S$2,000.00 to S$ 2,300.00 per month after confirmation depending on experience (inclusive of basic salary and variable allowances) 

Responsibilities:

• Answer inbound calls and provide information pertaining to queries, complaints & feedback 
• Manage & resolve customer’s complaints & feedback
• First contact resolution of all cases handled
• Project a positive and helpful attitude to external and internal customers
• Ensure Standard Operating Procedure (SOP) is properly carried out

Requirements:

• Minimum O Level 
• Proficient in relevant computer applications
• Knowledge of Customer Service principles and practices
• Relevant experience in Call Center for at least 12 months is REQUIRED
• Good data entry and typing skills
• Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is an added advantage. 
• Singaporeans only
  

Additional Information:

• 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week 
• Contact Centre environment
• Working Location at Tampines (Currently on work from home basis due to Covid)
• Training may be conducted at the office if need be 
• Please include a copy of your updated resume