Customer Care Officer ($2.3K | Shift hours | AMK/North East)

► Shift Hours (include weekends but no overnight)

► Contact Centre | Answering general enquiries

► Diploma Entry levels are welcomed, Training provided

► Requires liaising with Mandarin-Speaking customers

Our client is a leading telecommunications group in Asia.

They are looking for 5x Customer Care Officers to join their team!

Responsibilities:

• Manage call-centre hotline and provide support

• Handle customer enquiries over the phone or email

• Stay updated with mobile plans and share accurate information to customers

• Active listening and understanding customers, thereby resolving/escalating issues accordingly

• Work as a team to ensure service standards are met

• Manage Mandarin-hotline as and when needed

Job Requirements:

• Candidates should possess minimum Diploma

• Customer-oriented, with good interpersonal and communication skills

• Adaptable and able to work in a fast-paced environment

• Team-player, and willing to help each other

• Experience in customer care/call-centre not required but will be an added advantage.

• Candidates who enjoy helping people are highly encouraged to apply:)

Other Info:

• Salary: $2,000 - $2,300

• Working hour: Shifts hours (5days/week), May include weekends

• Location: Serangoon/Ang Mo Kio

Consulting Manager: Lai Joon Houng (Joon) (Reg. No.: R1985015)

Shortlisted candidate will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

YOUR SUCCESS IS OUR ACHIEVEMENT!