Customer Experience Executive

Love watching Asian dramas or variety shows? Don’t you wish there’s a job out there that allows you to work and indulge in entertainment all at the same time? Keep reading if that is what you are looking for!
 
We’re looking for a Customer Experience Executive to join us in the Singapore team! The successful candidate will play a pivotal role in the delivery of exceptional (and positive) customer experiences to Viu-ers in Singapore.

 
What You’ll Do
The 80%:
•    Ensure Customer Happiness through various communication channels - such as email, social media and e-commerce, with prompt, friendly and accurate responses.
•    Listen, with empathy to customers' feedbacks and proactively work with internal and/or external parties for resolution.
•    Design and track common customer challenges and report and mitigate the top ones
•    Analyse customer ticket data and report on key trends while identifying opportunities to improve customers' experiences and the Customer Happiness processes.
 
The Remaining 20%:
Support:
•    Ad hoc initiatives related to Customer Happiness
•    Marketing initiatives and campaigns
 
 
What We’re Looking For
•    You have at least a diploma
•    Customer-centric orientation and an infectious positive mindset and attitude
•    Exceptional communication skills  - reading, listening, writing and speaking, to build engaging and positive experiences with customers.
•    Excellent time management skills and the ability to multi-task - handling different initiatives in a fast-paced environment
•    Ability to deep-dive into problems and find qualitative solutions
•    Good proficiency in Microsoft Excel, Microsoft Powerpoint, Google Sheets and Google Slides are a must
•    Prior experience in customer support / service industry and/or marketing is a plus


What You’ll Get
•    Work in a fast-pace, lean organisation with tons of opportunities to learn and grow
•    A supportive, inclusive atmosphere on a team that values your contributions (and also loves watching dramas as much as you do)
 
If you think you're who we are looking for, send us a message with your complete CV and let us know why you fit the role. We look forward to having you on our team!