Customer Service Associate (Night Shift)

Here at Secretlab, you will work amongst talented, high-performing and dynamic teams. Whether you’re an esports fanatic or looking to join one of Singapore’s most exciting start-ups, join us in making a mark in the global gaming industry.

THE ROLE

As the successful candidate, you will be responsible for handling large and complex volumes of customer enquiries worldwide via email (80%), live-chat and over the phone. You will be a self-starter by acquiring multiple product knowledge and working with internal departments and overseas logistics partners to resolve issues independently.

THE CANDIDATE

• This role requires you to be innately customer-centric, passionate about creating great brand experience & understands how customer engagement is crucial for the brand’s growth and loyalty.
• Possess emotional maturity and passion for customer service
• Decisive, action-oriented, results-focused, able to work independently and able to handle diverse situations.
• Driven and customer-oriented and able with the ability to adapt/respond to different types of characters. You need to be tolerant, exhibit empathy and be patient. A true desire to satisfy the needs of our customers in a fast paced environment.
• Very strong proficiency in written and spoken English with excellent email writing and etiquettes.
  
• Able to communicate effectively on both technical and non-technical topics to customers and team members.
• At least 3 Months intensive on the job training @ Secretlab HQ during office hours (11 am - 8 pm)
• Upon confirmation, shift hours will be from 8 pm - 5 am.

In return, we offer a fast-tracked career with a competitive salary package, an inclusive work environment and extensive employee benefits.

Interested applicants, apply now and answer the following questions (Applicants who do not respond to the following mandatory questions will not be considered)

1. Why do you want to work with Secretlab? (In less than 100 words)

2. Tell us what you think - Should CS professionals act in favour of the customers or the company? (In less than 100 words)