Customer Service Executive

Do you love helping others and making someone’s day just a little brighter? Unfortunately,the role of Spiderman has already been filled but you can still apply to Omnidesk as our latest Customer Service Executive! As our friendly neighbourhood customer service executive, you would take on the great responsibility of helping our customers in need. Whether it’s saving a customer from wobbly desk legs or retrieving a missing tracking number, no problem is too small for you to solve.

Who are we? Omnidesk is a rapidly growing solutions provider for all things ergonomics including smart desks and a bevy of accessories to help make productivity more comfortable.

Responsibilities:

• Handling of daily enquiries by potential customers.
• Helping with Zendesk tickets and calls i.e. enquiries from customers.
• Ensuring customer satisfaction both pre and post sale.
• Developing a strong business presence with clients in both B2B and B2C sales channels.
• Able to work in a fast-paced environment.
• Ad-hoc tasks given by higher management.
• Assisting the retail team with walk-ins during busy periods

Requirements:

• Good situational awareness.
• Exemplary communication skills.
• Ability to work collaboratively.
• Willingness to learn.
• Proficiency in Microsoft Excel / Microsoft Word.
• Possess good command of English both spoken and written.
• Additional language proficiencies would be a plus.
• Be a shining bastion of positivity in the face of adversity.