Customer Service Officer (CSO)

The primary responsibilities of a Customer Service Officer would be:

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken. Process orders, forms, and applications.

- Follow up to ensure that appropriate actions were taken on customers' requests and Sale Executive are properly informed of any request.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Build a relationship with clients

- Maintains open communication with clients for unpaid invoices and duly inform the Sale Executive and Sale Managers when payment is overdue.

- Preparation of sale and sale-related reports on a timely basis.

- Any ad-hoc work as prescribed by the superior.

Competencies and Skills Required:

- Good communications skills

- Ability to listen and active problem-solving skills

- Good interpersonal skills

- Ability to handle the pressure

Other Information:

- Minimum Degree level