IMAGING THE WORLD PTE. LTD.
IMAGING THE WORLD PTE. LTD.

Imaging the World Pte. Ltd was incorporated in Singapore since 2015. As a branch of CET Group, it provides a comprehensive range of CET compatible parts to Southeast Asian and worldwide customers. It has more than 5,000 kinds of Copiers and Printers consumables and Spare Parts. Furthermore, with CET's abundant experiences and extensive resources in OA industry and its dedicated R&D and testing center at headquarter, Imaging the World is fully equipped and prepared to face any challenges.

Headquarter - CET Group Co., Ltd is a diversified enterprise which was registered in Beijing, China in 1996 with the name "China Eternal Copiers Technology Co., Ltd". In 2016, increasing 200 million RMB registered capital, CET Group changed into group management through restructure and become CET Group Co., Ltd.

For 20 years, CET has continually persisted in the development and manufacture of CET's own brand universal spare parts and consumables and now is the leader of compatible consumable industry. Since 2003, CET has successfully opened five domestic branch offices in Beijing, Shanghai, Guangzhou, Xi'an and Chengdu. There are overseas Branches in USA, Singapore, Russia, Spain and Brazil and Dubai, and sales outlets in nearly 20 countries. Most of our products are directly exported to different countries and regions.

Taking market demand as the core and products innovation the guidance, CET will continue challenging new technologies and developing the best compatible products for the global market. CET Group will unceasingly create endless value for our customers.

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Digital Customer Service Representative #SGUnitedJobs

  Company :     Working Hours :  

  Job Type :  

Full Time

  Salary :  

$1,800 - $2,600 / monthly



Job Description

Purpose:

  • To involve digital marketing activities and follow up customer queries, sales activities through a digital e-commerce portal.
  • To serve as the key account contact for customers through processing orders timely and accurately, maintaining future orders, confirmation of orders, communicating stock availability, delivery, set-up and maintenance of customer accounts and customized requests. Monitor and maintain department procedures for a higher level of service. Able to communicate with HQ in Beijing. (fluent written and speaking Chinese language skill is necessary)

Key Results:

  • Monitor queries and information from an e-commerce platform.
  • Timely update of new product information and product flyers by email/ through the e-commerce portal.
  • Maintenance and update of pricing and product information.
  • Provide Key account customers with information regarding products, order status, promotional programs, and other related information to ensure customers are aware of our products and services and their needs are being met.
  • Enter orders into CRM system received from Salesperson and ensure timely and accurate processing of orders.
  • Follow up with internal departments (sales, warehouse or Accounts) to ensure order holds are released in a timely manner.
  • Enter credit, rebates and debit RMAs into CRM to ensure timely and appropriate adjustments are applied to customer accounts.
  • Maintain customer documentation including account maintenance (including files, customer master, correspondence and profiles) to enable a timely and appropriate response to customer issues and inquiries.
  • Prioritize workload based on received orders, and special requests and follow customer service procedures to ensure the efficiency of the department and workloads are being completed daily.
  • Performs projects and other work activities as assigned to deliver consistent internal and external customer service.
  • Data Entry to the ERP system.

Skills and Experience Required:

  • Diploma or equivalent. A digital marketing background is a plus.
  • 3+ years of related customer service experience
  • Excellent verbal and written communication skills
  • Bilingual in Chinese and English is a plus.
  • Strong data entry skills
  • Attention to detail and ability to multi-task
  • Excellent problem-solving skills
  • Strong project management skills, the ability to organize and facilitate process improvements

Competencies (in order of importance):

  • Integrity – Job requires being honest and ethical.
  • Dependability – Job requires being reliable, dependable and responsible, and fulfilling obligations.
  • Initiative – Job requires a willingness to take on responsibility and challenges.
  • Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Persistence – Job requires persistence in the face of obstacles.

Equipment/Software Utilized:

  • Outlook Email
  • MS Office
  • CRM system/ Oracle Netsuite
  • Office equipment (desktop, copier, printer, telephone)
  • Internet

 Location: 18 TAMPINES INDUSTRIAL CRESCENT [email protected] 528605.  How to get there?

 Location: 18 TAMPINES INDUSTRIAL CRESCENT [email protected] 528605.




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