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IKEA Jurong - Sales & Services Generalist

  Company :     Working Hours :  

  Job Type :  

Full Time

  Salary :  

$2,500 - $3,100 / monthly

Job Description

Job Description

About the job

IKEA Jurong is a unique city centre store in a popular shopping mall. It is a smaller store with a big turnover and with 3 milion visitors. It will be lead by an ambitious team consisting of the Store, Commercial, Operations, IKEA Food and a Retail Foundation Manager.

In your role as Sales & Service Generalist, you will ensure end to end shopping experience and apply home furnishing knowledge to provide relevant solutions to customers.

Your assignment

·  To know and understand the customers’ shopping behaviour, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers;

·  To ensure that sales and profitability is secured through sales steering and range efficiency to maximise growth;

·  To know the importance and actively work with replenishment proposal- securing the right parameters to ensure product availability ;

·  To ensure that my area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place;

·   To contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset;

·   To support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.


Your profile

·     You have the  ability to make things happen by championing flexibility, speed and simplicity;

·     You have the ability to align customer needs and expectations with business needs.

·     You have the ability to communicate with various levels of co-workers from different functions;

·     You have the ability to work on agreed working methods independently and reliably

·     You have the ability to find solutions for customer and operational issues.

 Location: 317 ALEXANDRA ROAD 159965.  How to get there?

 Location: 317 ALEXANDRA ROAD 159965.

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