Logo-of-KAROOOOO-MANAGEMENT-COMPANY-PTE.-LTD.-hiring-for-jobs-in-Singapore-on-GrabJobs

Service Delivery Manager

salary Salary :

$4,000 - 8,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Service Delivery Manager

Are you a dynamic leader with a strategic mindset, able to manage a diverse team and passionate about customer service?

Do you take ownership, embrace challenges, and love problem-solving?

Karooooo is one of the largest vehicle telematics companies globally with over 2 millions active users and growing fast. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, while operating with a startup culture. We are looking for a Service Delivery Manager for our Singapore operations including local Customer Support and Field Service Delivery.

Responsibilities

  • Manage the after-sales team by setting service standards and ensuring KPIs are met
  • Ensure strong and clear coordination between departments for minimal resolution times
  • Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity
  • Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations
  • Resolve managerial level customer grievances or special requests
  • Weekly/monthly reporting for management review.
  • Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service team’s staff to achieve full competencies and the highest brand image possible.

Requirements

  • Diploma/Bachelor Degree in Business with outstanding academic performance
  • Minimum of 5 years’ experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;
  • Excellent written and verbal communication skills
  • Proficient in English
  • Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.
Original job Service Delivery Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

This job is no longer accepting applications.

Scroll down below to view similar jobs .

icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

GrabJobs is the no1 job portal in Singapore, connecting you to thousands of jobs fast! Find the best jobs in Singapore, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2025 Grabjobs Pte.Ltd. All Rights Reserved.