F&B Operations & Facilities Executive

Job Description & Requirements

• Supporting the full spectrum of outlets’ operations and brand image
• Repair and Ensure equipment are regularly maintained and kept at best condition
• Responsible for staff management, product quality, and maintaining excellent customer service standard
• Create a sound and strong working relationship for all staff and help to develop their greatest potential
• Assist on leading continuous improvement initiatives and implement change through the use of lean principles
• Collect data on various metrics to create performance baselines, implement them across outlets, monitor the usage and identify action plans for improvement
• Assist on monitoring performance and maturity within the Central Kitchen, develop actions to address gaps
• Assist on leading, developing, reviewing and implementing of Training and Development Roadmap to meet operational KPIs
• Evaluate the operations and procedures and suggest improvements
• Identify operational efficiencies and provide solutions to improve workflow and maximize productivity
• Adapt and implement new workflow processes to any changes in the outlets’ operations
• Ensure a low level of wastage of inventory
• Enforce hygiene regulations and upkeep cleanliness standard
• Responsible for staff training, discipline, hygiene, presentation and overall job performance
• Manpower planning including duty roster
• Assist in setting Standard Operating Procedure (SOP) for all outlets to follow to ensure equal quality of the service across all outlet
• Monitor the teams and work closely with them, making sure all staff adhere to health and safety standard
• Involve in business development plan with the management
•