Service Crew

Responsible for the front line of customer service by providing excellent customer and table service in a timely, efficient and friendly manner to all customers.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collect payments from customers.
• Write customers’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Take orders from customers for food or beverages.
• Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required.
• Present menus to customers and answer questions about menu items, making recommendations upon request.
• Clean tables or counters after customers have finished dining.
• Prepare hot, cold, and mixed drinks for customers, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Inform customers of daily specials.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
• Escort customers to their tables.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and serviette containers.
• Describe and recommend wines to customers.