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Stay & Play Coming Your Way
Join the team at Aloft Singapore Novena by Marriott International!
๐๐จ๐ข๐ง ๐จ๐ฎ๐ซ ๐ฏ๐ข๐๐ซ๐๐ง๐ญ ๐ญ๐๐๐ฆ ๐๐ญ ๐๐ฅ๐จ๐๐ญ ๐๐ข๐ง๐ ๐๐ฉ๐จ๐ซ๐ ๐๐จ๐ฏ๐๐ง๐!
Are you ready to work in a supportive and engaging environment? We're proud to have received three prestigious #SHRI 17th Singapore HR Awards for our exceptional workplace culture, employee experience, and learning and development initiatives. Join our team and experience the difference!
JOB PURPOSE:
Ability to deal effectively, to motivate staff and attain the best possible standards with regards to cleanliness and maintaining the good condition of the guest rooms and public area. Eye for details and
able to provide the finest service for our guests and ensure a high level of guest satisfaction.
Maintain a good relationship among other departments to achieve a cohesive working environment.
PRINCIPLE ACCOUNTABILITIES:
1. Inspection of property to ensure highest cleanliness standards & quality consistently
2. Involve in Housekeeping Associates training needs, motivation, further development & ell-being.
3. Set a good role model to associates and lead with good example.
4. Reviewing guest feedback & establish guests contact daily to find every opportunity to deliver an exceptional experience to our guests by giving great example to Housekeeping Team
5. Establish, revise & improve on Housekeeping SOPs in term of ease of processes for our associates and improving our customersโ experience.
6. Revise and analyze Housekeeping Associatesโ performance and productivity
7. Involve in staff performance appraisal and provide suggestive improvement measure.
8. Be a great ommunicating bridge between management and non-management associates to instill a service-oriented culture (responsive, respectful & delivering great experiences) among Housekeeping Team
9. Involve in pre and post inventory process
10. Well-groomed and set good role model to associates
11. Able to meet up with guest to meet their personal preference, special attention and create a smooth stay with the hotel.
12. Involve in stock inventory and purchase assigned by Director of Housekeeping
13. Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.
REQUIREMENTS:
Practical Experience and Knowledge
ยท Prefer with Room Attendant and Supervisor experience.
ยท Assertiveness, integrity, leadership by example, people oriented, foster team work, decisive, listening skill, customer focus, initiative, quality standards, stress tolerance, respectful, details, strong in numbers
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HH PROPERTIES PTE. LTD.
Wyndham Hotel Group, the world's largest and most diverse hotel company with over 7,300 hotels worldwide is managing two hotels brands for the first time in Singapore. The Ramada Singapore and The Days Hotel at Zhongshan Park offers almost 800 rooms aimed at both value-conscious bus...
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