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Reservation and Call Center Executive (Capella Connects)

salary Salary :

$2,500 - 2,700 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Reservation and Call Center Executive (Capella Connects)

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
  • Communicate pertinent guest information to designated departments/personnel
  • Pass on requests in a timely and accurate manner to appropriate colleagues
  • Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
  • Enter all sales booking and group contracts on a timely basis
  • Create and maintains reservation records by date of arrivals
  • Prepare letters of confirmation
  • Process cancellations and modifications and promptly
  • Process and monitor advance deposits/prepayment on reservations

Talent Profile:

  1. Strong customer service skills
  2. Strong verbal and written communication skills
  3. Willing to work a flexible schedule including weekends
  4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities
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About the Company

CAPELLA HOTEL, SINGAPORE

CAPELLA HOTEL, SINGAPORE

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