Associate

COMPANY DESCRIPTION

Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!

Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.

We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.

Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that!

RESPONSIBILITIES

The Associate supports the Centre Manager and plays a key role in ensuring the smooth and seamless functioning of centre level operations in a Family Service Centre (FSC) aligned with MSF's FSC operating framework, while making sure that it remains efficient, compliant, and client centric.

The role covers centre data administration, facilities and safety oversight, regulatory reporting, and operational logistics for FSC programmes. The incumbent is expected to be independent and demonstrate strong problem-solving skills with opportunities to contribute to service improvement projects and community-based initiatives.

Centre Operations & Administrative Management

• Provide essential administrative and logistical support to Centre Manager to ensure the smooth functioning of the following functions, including but not limited to, onboarding/offboarding of staff, duty rostering, financial claims and budget reporting etc.
• Maintain centre documentation including, but not limited to, administrative SOPs, emergency procedures, procurement records, and MSF required documents.
• Ensure secure and accurate management of client data in compliance with confidentiality standards
• Support logistic preparation of centre level programmes including, but not limited to e.g., space preparation, attendance taking, community outreach, stakeholder networking events etc.

Data Entry, Reporting & Compliance

• Generate monthly/quarterly operational data report to support Centre Manager in ensuring that centre practices comply with organisational policies, audit requirements, and sector standards.
• Assist and support in coordinating quality assurance checks, MSF audits and rectification measures.
• Uphold data integrity standards and confidentiality rules.

Facilities, Safety & Vendor Management

• Manage centre facilities, maintenance, repairs, safety checks, drills, and equipment servicing.
• Liaise with building management and vendors.
• Maintain asset management records and safety documentation.

• Diploma in any relevant discipline such as Business Administration, Operations Management etc.
• Fresh graduates are welcome to apply

Relevant Experience

• 1-2 years of administrative/operations experience in social service delivery, family service centres or related community-based services.
• Exposure to compliance requirements, KPI monitoring and reporting to funding agencies or government bodies would be an advantage.

Competencies

The ideal candidate would be independent with excellent problem-solving skills and require only minimal supervision. He/she has strong administrative discipline while striving to strengthen operational excellence. They are comfortable managing multiple operational workflows, deadlines, and are highly adaptable to changes.

Other key qualities include the following, but are not limited to:

• Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, capable of liaising effectively with different teams and stakeholders.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity or experience in utilising advanced tools like Power apps, Shifts, Loop would be an added advantage.
• Attention to detail with a focus on accuracy and data discipline in documentation and report writing.
• Possess an innovative mindset and able to challenge the norm to come up with effective solutions.

*Only shortlisted candidates will be notified.