Elsevier is part of the Reed Elsevier Group plc., which is a world leading provider of professional information solutions in science and health, legal, risk management, and business to business sectors.

As the world’s leading provider of science and health information, Elsevier serves more than 30 million scientists, students and health and information professionals worldwide. A global company headquartered in Amsterdam, employing more than 7000 people in 24 countries, we help customers advance science and health by providing world-class information and innovative tools that help them make critical decisions, enhance productivity and improve outcomes.

Our working culture is highly respectful, stimulating and diverse; enabling bright, passionate people to do their best work. We offer challenging but realistic objectives, recognition for achievement, and the opportunity to challenge the status quo. We're a truly global company, working across geographies everyday with our people sharing a passion for health and science. Our people are pragmatic, commercial, work collaboratively and are excellent relationship builders.  We offer an opportunity to make a difference in people's lives by helping the health and science communities find and use trusted, high-quality information.

Learning is at the heart of everything we do and our people take their development and progress seriously, as do we. Because of our global reach, opportunities are available locally and globally and our breadth of opportunity offers the chance to build a varied career across different functions and divisions. You will have the opportunity to work at the forefront of technological development and to contribute to change. People with the right attitude have the chance to contribute far beyond their role.

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Associate Consultant

  Company :     Working Hours :  

  Job Type :  

Full Time

  Salary :  

$2,500 - $3,300 / monthly

Job Description

Do you love scholarship and technology? Do you admire academic literature of all disciplines and formats? Are you articulate, patient, and resourceful? If so, the Associate Consultant role may be a perfect fit for you.  The Associate Consultant is a dynamic entry level position for someone who wants to learn and grow in the field of higher education scholarship.

Digital Commons is the leading hosted repository platform for the publication and dissemination of scholarly work which allows faculty, researchers, healthcare practitioners, and students to publish, manage and showcase their work while providing detailed analytics showing the impact of their work in the research community.

Please apply with a resume and a cover letter stating your fit for the position.

Purpose of the Role:

Our Consulting Services department supports over 500 academic institutions through the initial onboarding of Digital Commons and providing ongoing customer support and training to help our customers maximize the use and benefits of our products/services. We have >90% client retention rate, and we’re committed to keeping our customers happy!

Your Responsibilities:

  • Assist in building Digital Commons repositories and publications to the specifications of your clients
  • Collaborating with university faculty and librarians to launch new projects in their repositories, guide them in best practices, and troubleshoot unusual problems
  • Forging strong professional relationships with our clients and providing timely advice on issues affecting digital libraries and academic publishing
  • Training clients over phone and email to help them use and customize our templated systems
  • Liaising with all internal teams to provide your clients with comprehensive, well-informed support for all their repository needs
  • Providing general assistance to the team as needed. This may include, but is not limited to, filing feature requests, product testing, HTML editing, and providing feedback to help streamline or expand our services as our growing business requires.

Our Required Qualities and Capabilities:

  • Ability to communicate with China-based customer and other APAC regions in their local language
  • High attention to detail
  • Experience with giving presentations and writing in a professional environment
  • Excellent communication skills: speaks extemporaneously with confidence and precision, ready to speak to a college dean or faculty
  • Experience juggling multiple projects to completion, on time and per stated protocols
  • Enthusiasm and a willingness to contribute beyond a narrow job description
  • Strong familiarity with MS Word, Excel, and Powerpoint and/or Google Docs/Sheets/Slides
  • Basic CSS/HTML highly desired
  • Ability to pick up and troubleshoot new technologies quickly and independently
  • Humor and diplomacy

Preferred Qualities and Capabilities:

  • Bachelor's degree or higher highly preferred
  • 1 + years in a customer-facing role
  • Familiarity with XML and working with APIs
  • Familiarity with academic publishing, library sciences, and university culture are BIG pluses
  • History of working collaboratively on a team, both providing and soliciting advice and assistance

 Location: 3 KILLINEY ROAD WINSLAND HOUSE I 239519.  How to get there?


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