Associate, Consumer Fraud Risk Operations

As the Associate, Consumer Fraud Risk Operations, you will independently work on real time risk engine optimization initiatives to enhance merchant transaction success rate and reduce merchant’s risk level globally. You will be working within a team environment to serve as a credible partner that makes sound decisions and provides support to team members. Working towards understanding Industry risk idiosyncrasies and providing feedback to model makers and product managers, you will be one of key stakeholders to improve our merchant’s risk performance..

Responsibilities:

• Optimize risk engine rules based on assessment of Airwallex’s merchant fraud & dispute pattern and commercial’s feedback;
• Partner with cross-functional team to monitor risk engine performance and continue to enhance rules’ efficiency and accuracy;
• Support merchant new product launch or sale event by providing best-in-class risk support;
• Work with merchants on fraud or chargeback solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans;
• Provide suggestions on current real time risk control products, policies, and processes in order to improve the risk prevention and operational effectiveness;
• Envisioning and presenting AWX real-time risk solutions to internal and external partners to build up AWX’s risk brand

Qualifications:

• At least 3-5 years of experience in fraud risk function with experience in payment industry or gaming industry;
• Fluent in English and Mandarin;
• Strong data mindset and analytical skills where SQL is a must and Python is preferred
• Deep understanding of real time risk controls and has strong ability to identify the risk and remediation actions;
• Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking;
• Has strong project management skills for improving rules, models and products;
• Ability to work independently in a fast-paced and rapidly changing environment;
• Skills to communicate key risk indicators with non-risk-colleagues are essential;
• Willingness to shift to support merchant sale event is preferred.