Corporate Secretarial Manager

• Manage a team of 4 staff or more
• Perform high-level review and provide value-add to the work to be given to clients.
• Provide good client service ensuring clients receive prompt responses to requests and queries.
• Ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines.
• Responsible for ensuring that commitment to client are followed-up in a timely manner, that the clients are satisfied and to continually engage with clients
• Develop an in-depth knowledge of existing and potential clients, their industry and key contacts Responsible for overall client servicing of the group and accountable for any jobs lost due to controllable reasons, e.g., poor client service
• Maintain good client relationship with a KPI of meeting a minimum of 2 key clients a month, in order to assess customer satisfaction for possible improvements and identify possible expansion of services
• Review fee and propose fee increase where appropriate Meet prospective clients and prepare fee proposals, including follow-through until the job is accepted or rejected
• Proactive in business development and marketing and co-ordinating with the Marketing Director or marketing department to carry out marketing plans
• Oversee preparation and co-ordination of the statutory books and documents, including submission of statutory forms and documents to the Accounting and Corporate Regulatory Authority and Inland Revenue Authority. For listed companies, necessary submission to, Stock Exchange and The Central Depository within the stipulated deadlines
• Oversee daily operations of the respective groups and ensure all communications with clients are supported by e-mails, outlining agreed upon action steps, responsibilities and deadlines
• Participate in the preparation of budgets and forecasts for respective groups and comparison with previous budget / forecasts
• Oversee credit control and prompt collection of debts for respective portfolio of clients. Work with Finance to follow-up on outstanding and doubtful debts
• Ensure prompt billing and responsible for WIP. Perform finalization of WIP cost and answer for write-offs.
• Ensure that the team of staff work within budget set for each job Undertake regional responsibilities, including developing regional businesses

Job Requirements  

• Minimum of an ICSA qualified Chartered Secretary or hold an LLB degree or equivalent with 8 to 10 years relevant working experience, including experience in handling public-listed companies
• Excellent client servicing skills and strong problem solving skills
• Extensive and in-depth knowledge of Listing Manual, Companies Act, Catalist Rules and Securities and Futures Act, Code of Corporate Governance
• Good inter-personal skills and a strong command of the English language
• Able to work independently and work under tight deadlines
• Able to train, lead and motivate a team of professional staff
• Meticulous, organized, detailed and deadline-oriented