Delivery Hero (Singapore) Pte. Ltd. is dedicated to bringing food lovers around the world their favourite meals from curated local restaurants. Since its creation, the on-demand food delivery service has grown to more than 27,000 partner restaurants in more than 190 cities across 40 countries globally. Delivery Hero (Singapore) Pte. Ltd. is active in Singapore, Hong Kong, Thailand, Malaysia, Pakistan, Taiwan, Philippines and Bangladesh. It belongs to Delivery Hero, worldwide leader of the food delivery industry. For more information visit 

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Head of Account Management

  Company :     Working Hours :  

  Job Type :  

Full Time

  Salary :  

$7,000 - $9,000 / monthly

Job Description

Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the leading, on-demand food delivery company in Singapore, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a startup culture.

Every once in a while we get an opportunity to be part of something revolutionary. If you have the drive and passion to lead change, then this might be the opportunity for you.

We are looking for a highly driven and motivated Head of Account Management for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have direct impact on an ever-growing business, this might be the place for you! The ideal candidate will have prior experience in managing teams, and working closely with management in driving business growth.

The role will be based in Singapore, and reports to the Commercial Director.

Job Responsibilities:

The Head of Account Management will lead a team of Account Managers and Key Account Managers to grow foodpanda’s business by managing the overall restaurant experience. These tasks include, but are not limited to:

Build and Manage the Department

  • Scale the team according to the growing portfolio of brands with foodpanda, manage incentive schemes for Account Managers, onboard new joiners, identify growth areas for your direct reports and provide guidance for them to achieve it

Drive Revenue Growth Strategy

  • Develop the overall strategy for revenue growth through cross-functional collaboration; e.g. top line growth through commission/commercial terms re-negotiation with key brands

Maintain Restaurants’ Operational Excellence

  • Monitor overall restaurant performance metrics and direct your team to ensure their portfolios’ compliance with foodpanda’s operational standards, so we deliver to our customers in the fastest way possible!

Drive Non-Commission Revenues (NCRs)

  • Be the local owner of foodpanda’s wide array of deals & promotions packages for restaurants, including owning overall sales growth. Be involved in the end-to-end process of bringing deals live, including pitching to restaurants when necessary. Guide and motivate the team to achieve their targets

Innovation and Automation

  • Ideate and propose new ways to improve engagement of our key brands with foodpanda

Stakeholders Management

  • Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency

Job Requirements:

  • Prior proven experience and the passion in building/managing teams in a fast-paced environment.
  • Previous eCommerce, high tech, or F&B experience is required
  • A natural flair for building relationships.
  • Outgoing personality, always ready to meet clients and understand their needs!
  • Comfortable with data analysis and business process improvement.
  • Strong communication skills, with the ability to communicate with both external (vendors) and internal (regional/global/local) teams across departments.
  • A track record of business development success

What we offer:

  • Challenging and fulfilling steep learning curve
  • Vibrant, dynamic & international workplace
  • Periodic fun & engaging company events & team activities
  • Tasty Thursdays
  • Birthday Leave
  • Work Anniversar(ies) Leave
  • Opportunity to be a value-adding contributor to this fast-growing global company

Please apply directly via the link here:

 Location: 143 CECIL STREET GB BUILDING 069542.  How to get there?

 Location: 143 CECIL STREET GB BUILDING 069542.

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