Network Specialist

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

• Support day-to-day operational requests that come in through the queue


• Support automated solutions using Powershell, bash scripts, Python


• Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)


• Administer and maintain mobile device management systems for android and iOS (i.e. ADB/Apple Configurator 2)


• Administer enterprise software including deployment and package management


• Identify internal process and automation improvements


• Diagnose and investigate unique and complex systemic problems


• Provide technical support both remotely and onsite at events


• Maintain and manage Windows, Android, iOS, iPadOS images


• Create and maintain documentation for all processes and troubleshooting guides


• Provide technical support for the integration of IT and Network services at Events.


• Deploys, tests, and supports Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology


• Delivers technical resources within Event budget and schedule


• Applies significant knowledge of industry trends and developments to improve service to our clients


• Cultivate a network of global event resources and provide reports on vendor performance


• Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery


• Communicates and enforces client IT standards; assists with creating and defining new standards as technology and scope evolves


• Travel to sites Event sites such as hotels, convention centers, client campuses, etc
  
  

WHAT YOU NEED TO SUCCEED:

• At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment


• BA/BS degree or equivalent experience in a similar field


• Client Facing/Customer Service skills are paramount.


• Experience managing client expectations and troubleshooting in a fast-paced live event environment.


• Excellent communication skills and ability to clearly communicate complex technical concepts


• 1+ years Enterprise Windows client management experience (GPO’s, Chef, FOG, MDT etc.)


• Experience with mobile device management(MDM) solutions


• Experience with ADB (flashing/sideloading)


• Basic networking skills (DHCP, TCP/IP, FTP, PXE)


• Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks)


• Basic knowledge of Linux environments a plus


• Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components


• Experience in a startup environment a strong plus


• Familiarity with Live Events, Video Streaming, or Audio-Visual equipment a plus


• Experience working as a PM or Consultant is a plus.


• Certifications: CCNA, CCNP, or CompTIA Network+

PAY & BENEFITS

BELONGING AT EOS