Customer Service Associate [Full Time]

If you are have passion for sports, customer service driven and eager for Training and career opportunities, WE WANT YOU!

Responsibilities: 

• Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales

• Proactively follow-up on customer queries & needs

• Achieve the agreed standards on the sales floor including fitting room, till and service zone at all times

• Maximize sales through effective management of departmental stock and size availability to facilitate layout planning

• General store operations – including visual merchandising, managing inventory, stocktake and general house keeping

• Operate the till (handling of cash and credit cards) with the correct procedures, achieving high level of efficiency and accuracy

• Keeping abreast of latest sports news (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively

• Make use of the product knowledge to suggest products and promote product benefits to customers in order to drive sales

• Develop strong connections with customer to generate loyal customers and repeat transactions

Requirements

• Preferably possessing at least 1-2 years of customer service experience

• Candidates with Sports interest and previous retail experience will be an added advantage

• Strong skills needed in communication (written & oral), teamwork, flexibility, proactiveness

• Able to accomplish multiple tasks in a fast-paced environment

• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products

• Must be able to work retail hours (i.e Shift work, Public Holidays and weekends)