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Retail Manager (Travel Retail @ Changi Airport)

salary Salary :

$5,000 - 7,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - Retail Manager (Travel Retail @ Changi Airport)

  • Manage the Frontline staff in the assigned terminal
  • Provide leadership, motivate and lead the staff in the terminal
  • Work closely with HR and Operations Executive on recruitment needs
  • Drive sales and work on sales initiatives to maximize sales potential and achieve sales targets
  • Monitor, discipline and counsel staff on their sales performances and work conduct/behaviour
  1. Knowledge of the products
  2. Sales Skill
  3. Serving attitudes
  4. Complaint Handling
  5. Team work
  6. Keep rules and regulations
  7. POS handling
  • Schedule the team roster to maximize sales with matching the traffic trend
  • Confirm the team roster of the terminal
  • Set the commission scheme with OPM and monitor commission payouts
  • Proposal and working with internal teams to increase sales, such as promotions
  • Report sales and plan to archive the target
  1. Yearly sales report and forecasting
  2. Half-year sales report and forecasting
  3. Monthly sales report and forecasting
  • Handle and resolve customer’s complaints and work closely with CS team
  • Review stock levels and work closely with logistics dept.
  1. Monitor replenishment process and ensure adequate stock level
  2. Ensure minimum out of stocks inconvenience for customer to maximum sales opportunities
  • Ensure pleasant, attractive and safe environment in store
  1. Review visual merchandising in store and work closely with VMD team
  2. Ensure products are displayed in safe manner
  3. Report to Managing Director for accidents in store
  • Responsible for the strict adherence to all established operational policies and procedures
  1. Establish policies and procedures relating to operation and ensure its adherence by all frontline staff
  2. Work closely with security team on STEB & LAGS regulations
  • Work closely with MD team to communicate with vendors
  • Work closely with Marketing team to plan promotion
  • Work closely with Finance team to ensure proper handling cash in store
  • Operational Processes and Standard Operating Procedures (SOP) maintenance and updates

Working Hours:

Monday - Friday, office hours.

Requirement:

  • 8 years of related work experience in retail operations, preferably in a FMCG or retail environment
  • Degree in Business or Management
  • Self-starter with strong business acumen and result-oriented
  • Outgoing, dependable, pro-active
  • Good organizing skill
  • Able to lead and coach
  • Good judgment and mature business skill with the ability to build trust with all levels
  • Good interpersonal, able to interact with all levels
  • Good organizing, project and time management skills
  • Good customer service focus to internal and external customers
  • Good communication and interpersonal skills

(Only short-listed candidates will be notified)

Original job Retail Manager (Travel Retail @ Changi Airport) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

SHILLA TRAVEL RETAIL PTE. LTD.

Shilla Duty Free, an affiliate of Samsung Group is a leading global travel retailer offering quality merchandise from over 600 world-famous brands in fashion, jewelry, cosmetics, perfumes and watches etc. The Shilla Duty Free is the largest cosmetics & perfumes duty free retailer in Incheon Intern...

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