Retail Sales Associate

Objective of Role:

To drive results and enhance the customer engagement by providing excellence in quality customer service.

Detailed Responsibilities:

Customer Service

• Greeting customers and attends to customers with engagement of product and brand story.
• Maintains a friendly and approachable demeanor.
• Welcomes returning customers and perform any request(s) of after-sales service.
• Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Sales Engagement

• Connect customers with warm greetings and great first impression.
• Build the relationship with customers to our brand and products.
• Impress customers by memorable closing & exit.
• Introduce & Share VIP Program / Privileges with customer.

Visual Merchandising

• Ensure a high level of merchandising and cleanliness in line with the Timepiece brands (AUGUST BERG/ BERING/ Olivia Burton/ Paul Hewitt/ Daniel Wellington/ Timberland) Visual Merchandising guidelines.
• Display Stock Replenishment and Seasonal Promotions

Inventory

• Stock replenishment and accountability for opening, closing and handover.
• Ensure sales floor is always neat and tidy, and stock is well organised.
• Weekly check of SOH with ERP system (Navision)

Operational

• Opening and closing procedures are strictly followed
• Store alarm system is checked daily.

Business Recap

• Update accurate sales information
• Understand the results and create action plan based on business needs by maneuvering product displays to drive highest sales potential
• Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc.

Preferred Qualifications / Experience / Attributes:

• At least 1 year of Retail Sales or Customer Service experience.
• Professional Retail / Customer Service Qualification
• Takes initiative and is proactive
• Excellent planning and analytical skills
• Resourceful, fast, and efficient and able to work independently
• Result oriented person, meticulous with an eye for details
• Effective time management & prioritization skills
• Good negotiation skills

Benefits

• Commissions
• Staff discount
• 13th-month bonus
• Medical, Dental benefits