Business Analyst [$2.5k-$3.8k / Mattar / ]

JOB PURPOSE : ATTEND TO COMPANY EXISTING AND NEW CLIENTS
by : analyze clients’ business requirements and provide IT professional services and solutions
40% -DELIVERY OF NEW PROJECTS within timeline by
-constantly communicate with client and understanding client’s requirement
-documentation of requirements and solution specification
-lead or sub-lead the technical implementation.
-conduct and document internal and external deliverables’ tests
-conduct user training and produce user guides.
-assist during project go-live to secure the final sign-off.
-conduct technical handover to support team to ensure quality of services to client.
40%-ENSURE CLIENTS’ BUSINESS FUNCTION RUNNABLE by
-provide technical assistance to support team.
-serve as 2nd level escalation in support operation.
-play part in ensuring SLA.
-address to clients’ enquiries and questions.
15%-IMPROVE OVERALL TEAM CAPABILITY by
-actively communicate with reporting manager on workload situation
-be initiative in taking part in project and share ideas.
5% contributes to team effort by
-performing any other duties and responsibilities that may be assigned by the company’s management
Leadership Competencies
-Managing Work/ Meeting Deadlines
-Problem Solving
-Leadership
-Decision Making
-Teamwork
-Communication

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