KeyReply’s AI-powered knowledge base brings companies into the future of automation and insights. The KeyReply platform uses machine learning to surface relevant information in the right context, keeps regularly changing information up-to-date, and delivers it through chat, email or intranet.

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Devops Engineer

  Company :     Working Hours :  

  Job Type :  

Full Time

  Salary :  

$5,000 - $8,000 / monthly

Job Description

About KeyReply

KeyReply is enterprise conversation AI platform with knowledge management and customer service automation capabilities. We serve large private, public healthcare providers and insurance companies. Our Clients include the Ministry of Health, Singapore, National Heart Centre, KK Women’s and Children’s Hospital, Parkway Hospitals, AIA and many more.

These organizations have multiple stakeholders, knowledge bases and divisions with many segmented teams providing customer and staff facing support. Where being able to find information and carry out key transactions and enquiries 24/7 can result in a huge competitive advantage for revenue, customer satisfaction and operational excellence.

KeyReply intelligently searches through thousands of pages of information. The platform also connects to multiple backend systems to give the customer exactly what they need 24/7, through an intuitive chat format. These enable end to end transactions and cross knowledge domain QnA, that enables customer service turnaround time to be improved by 95%, and speed up information retrieval by more than 3x.

Why join KeyReply?

· We solve difficult problems that are very meaningful. Healthcare organizations around the world are now planning for what post-covid-19 will look like. What does a smart hospital look like? What changes should they make for Healthcare 2.0?

· By being more nimble in the way of delivering care – in person or remote; moving from reactive to proactive and preventive care; empowering patients to make informed first-level decisions on their next course of actions; and more efficient resource allocation, we can positively impact the lives of millions in very tangible ways.

· We are proud to work with some of the largest and most well-respected healthcare institutions. Your work will be used prominently by millions to improve the future of patient engagement.

· Lead the innovation in Healthcare and Insurance by joining KeyReply today.

Perks and Benefits:

· Unique opportunity: Be a part of the digital disruption in #1 AI chat automation company. Exposure to the fast-paced world of high-tech start-ups.

· Autonomy: Autonomy in the role and in managing your own portfolio and freedom to suggest improvements to the company.

· Environment: Working with passionate, smart and driven colleagues in a vibrant environment. Team activities, snacks, games, outings etc

· Flexibility: Flexible vacation policy and work arrangements

· Attractive Package: Competitive salaries and medical benefits.  

DevOps Engineer

By joining us, you will be working closely with development teams and product managers to setting up the DevOps platform, framework, processes and some re-engineering of processes to improve operations processes and procedures. You also will be involved in different projects on new and existing technologies.

Your impact will not only be on streamlining and improving efficiency within these enterprises, but also on delivering the perfect interaction to their end user and driving customer satisfaction.

We are genuine, down to earth, hard workers; we don't just care about how we can have fun together, we care about how we can help each other grow and become a best-in-class individual, as much as we care about being the best-in-the-world business.

Key Responsibilities

  • Analyse current technology utilized within the company and develop steps and processes to improve and expand upon them.
  • Establish milestones for necessary contributions from departments and develop processes to facilitate their collaboration.
  • Provide detailed specifications for proposed solutions including materials, manpower and time necessary.
  • Work closely with engineering professionals within the company to maintain hardware and software needed for projects to be completed efficiently.
  • Mentor and train other engineers throughout the company and seek to continually improve processes companywide and apply troubleshooting methodologies to resolve problems.
  • Work alongside project management teams to successfully monitor progress and implementation of initiatives
  • Understand and apply security best practices and comply with customer security requirements

Skills & Experience required

  • 4+ years of experience of working experience in the related field.
  • Basic networking knowledge including networking fundamentals, security, routing and switching fundamentals, and configuring networks.
  • Solid understanding of how to use Docker and Kubernetes to deploy non-trivial applications
  • Experience with managing bare metal machines and cloud platform providers (especially Azure, AWS)
  • Ability to communicate clearly and empathetically, especially in writing and documentation.
  • Comfortable using Terraform (or similar infrastructure-as-code) to build tooling and automation for deployments, CI/CD, and internal developer tools.
  • Experience with analytics and monitoring tools like Elasticsearch, Logstash and Kibana (ELK), Telegraf, Prometheus and Grafana
  • Familiarity with authentication software like Keycloak and Auth0; Single sign-on services and protocols like ADFS, OAuth, OIDC
  • Proficiency with database systems like MS SQL Server, My SQL Server.
  • Experience with web server technologies like Apache, NGINX and configuring them as reverse proxies
  • Experience with web application security model, including Same-Origin Policy, Content Security Policies, SSL/TLS, HTTP Strict Transport Security,
  • Professional work experience and having processes in place around governance, auditing and compliance.

 Location: 114 lavender street CT HUB 2 338729.  How to get there?

 Location: 114 lavender street CT HUB 2 338729.

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