TECHNOPALS PTE. LTD.
TECHNOPALS PTE. LTD.

TechnoPals is one of the leading providers of IT solutions and services to various companies of high repute.

Since its inception in 2009, TechnoPals has grown in size and stature, by efficiently implementing IT related solutions and services to Global organizations in Asia Pacific. TechnoPals in recent has ventured into IT Security Services catering Global Customers. As part of business growth TechnoPals is now equipped with proficiency in IT Talent Acquisition along with providing complete IT Security Services, IT Infrastructure Enterprise Solutions and Software Development.

TechnoPals follows the leading industry practices to deliver the top most service level to our clients. Backed by rich expertise in all core technologies to cater to the IT infrastructure needs of an organization, our approach is to assist small, medium and large businesses to achieve their true potential by reaping all the benefits of IT.

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End User Services Solution Expert

  Company :     Working Hours :  

  Job Type :  

Full Time

  Salary :  

$4,000 - $6,000 / monthly



Job Description

The EUS Solution Expert  is part of the global End User Service Team  and helps to ensure the stable operation of Windows, Chrome based, Android, IOS and Mac OS Endpoints on a global but mainly covers Asia Pacific perimeter. The EUS Solution Expert  will contribute and/or suggest technical improvements for the End User Service in general.

The geographical focus of this role will be Asia Pacific. This position will report to the HUB APAC EUS  Service Manager

Responsibilities

Windows Images

· Support and/or propose evolutions regarding Common User Workstation

· Evolution and monitoring of the industrial process to distribute the golden image to Field Service all around the globe

· Share new CUW images with hardware providers and validate its correct functionality

· Support global Change Advisory Board (CAB)  meetings

Workstation Management

· Work closely and actively with other team members on different projects linked to workstation management

· Work closely with other IT teams all over the world

· L2 support and troubleshooting, analyze problems and root causes.

· Contribute to realize technical implementation relevant to support the strategy of EUS and its Roadmap

· Contribute to ensure the security compliance of the Endpoints

· Maintain and run the technical global standards and best practices

· Contribute to Knowledge management

Application Packaging

· Using Marimba packaging tool to package the application.

· Determine the compatibility of the package format.

· Coordinate with APAC countries IT staff for the package testing and application deployment

· As a second  level support of the entities IT staff

· Publish application for deployment

Requirements

Formal Education & Certification

· Bachelor degree or diploma holder in IT

Knowledge & Experience

· 3-5 years direct work experience in  best End User Service

· Significant experience in Microsoft MDT, AIK, WDS

· Experience in Workstation management (BBCA Marimba)

· Strong knowledge in Windows OS

· Skilled in script languages (VBS, Powershell)

· Solid understanding of End User related devices (Laptop, Desktop, Tablet, Chromebook)

· Solid understanding of DNS, Active Directory, GPO, DHCP, DNS, IP Printing, LAN, WLAN, Web Browsers

· Knowledge of Printing Services

· Experience with the IT Infrastructure Library (ITIL) framework

· Experience in MDM (Airwatch, MobileIron, Soti) a plus

· First experience with Chrome OS a plus

· Experience in Image creation is a plus

 Location: 3 SOON LEE STREET PIONEER JUNCTION 627606.  How to get there?

 Location: 3 SOON LEE STREET PIONEER JUNCTION 627606.




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