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Job Highlights
Provide technical assistance and support
Run diagnostic programs to resolve problems
At least 2 years relevant working experience
Job Description
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Working with Service Desk System
Create/Update/ Follow ups of Cases on Daily basis
Walk customer through problem-solving process
Run diagnostic programs to resolve problems
Follow up with customers to ensure issue have been resolved
Keep Tickets / Cases up to date on daily basis/ Provide Reports
Requirements:
High Diploma or above in Computer Studies or related discipline
At least 2 years relevant working experience with helpdesk (Ticket Systems) will be highly preferred
Areas of expertise required:
Desktop/Laptop Hardware and Configurations
Windows 7, 8, 10 and familiar with MAC OS
Microsoft office Apps, MS Outlook Experience Troubleshooter
Knowledge on Microsoft 365 Technologies and Solutions
Network protocols is a must / Practical knowledge of TCP/IP/DHCP/DNS
Client/server, MS Windows Domain Environment
Microsoft Exchange Email Client/Server Communications knowledge is must
Troubleshooting skills for Desktop/WIFI/printers/office applications
Self-motivated, good customer services and capable to work under pressure
Good command in written and spoken English and Cantonese
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Dual Layer IT Solutions Limited is well established and a leading IT consulting company based in Hong Kong, Singapore, Shanghai and London. We are seeking high caliber professionals to fill the following position. Dual Layer is equal opportunity employer and welcomes applicants from different ethn...
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