IT Support Engineer

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Job Description - IT Support Engineer

Job Highlights

Provide technical assistance and support
Run diagnostic programs to resolve problems

    At least 2 years relevant working experience

Job Description

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Responsibilities

    Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
    Working with Service Desk System
    Create/Update/ Follow ups of Cases on Daily basis
    Walk customer through problem-solving process
    Run diagnostic programs to resolve problems
    Follow up with customers to ensure issue have been resolved
    Keep Tickets / Cases up to date on daily basis/ Provide Reports

Requirements:

    High Diploma or above in Computer Studies or related discipline
    At least 2 years relevant working experience with helpdesk (Ticket Systems) will be highly preferred
    Areas of expertise required:
        Desktop/Laptop Hardware and Configurations
        Windows 7, 8, 10 and familiar with MAC OS
        Microsoft office Apps, MS Outlook Experience Troubleshooter
        Knowledge on Microsoft 365 Technologies and Solutions
        Network protocols is a must / Practical knowledge of TCP/IP/DHCP/DNS
        Client/server, MS Windows Domain Environment
        Microsoft Exchange Email Client/Server Communications knowledge is must
        Troubleshooting skills for Desktop/WIFI/printers/office applications
    Self-motivated, good customer services and capable to work under pressure
    Good command in written and spoken English and Cantonese

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About the Company

Dual Layer IT Solutions (Singapore) PTE Ltd

Dual Layer IT Solutions Limited is well established and a leading IT consulting company based in Hong Kong, Singapore, Shanghai and London. We are seeking high caliber professionals to fill the following position. Dual Layer is equal opportunity employer and welcomes applicants from different ethn...

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