IT Support Engineer

Responsibilities:

• Provide technical support for critical systems and resolving of issues with vendors and/or cross-functional teams.
• Ensure reliability of polling system and data accuracy of voting results during shareholder’s meeting.
• Perform the extraction, loading, and validation of data and reports from a system provided by the vendor.
• Execute and ensure accuracy and timeliness for all processing jobs that require IT assistance.
• Support, monitor, upgrade and maintain the computer systems and IT infrastructure.
• Troubleshoot system and network problems, diagnosing and solving hardware and software faults.
• Manage all the technical setup and support for Internal and external events.
• Serve as the first point of contact for users seeking technical assistance over the phone, email, or service desk management system.
• Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs)
• Comply with Group and Company Procedures and Policies

Requirements:

• Diploma / Degree in IT, Information System or related disciplines
• An ITIL qualification is preferable, but not essential
• A minimum of two years of relevant working experience in End-user computing, Application Analyst or Technical Support experience.
• Hands on experience in a variety of IT related troubleshooting, service desk and/or end-user support.
• Incident management experience – Managing incidents including business expectations and communication
• Basic Users & Computers, Security Group Active Directory administration
• Basic / Intermediate knowledge of Microsoft Windows Server operating system platforms
• Proficient in Microsoft Windows 10, as well as Microsoft Office
• Experienced in handling IT hardware and infrastructure issues
• Experienced in relational database system with knowledge of object oriented system design.
• Experienced in software development will be an advantage.