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This position based in Singapore is responsible infrastructure technical support for Asia Pacific (Singapore, Shanghai, Australia, Japan, Indonesia, Vietnam, Papua New Guinea) based ECOM employees (~300) and reports to Infrastructure Manager. This position has frequent contact with internal clients, peers, managers, and vendors.
Job Duties:
- Take ownership as single point of contact, provide response through phone or emails and consistently logging all ICT related issues into ticket management system.
- Unresolved issues, shall escalate to the next level of support.
- Follow up progress of outstanding issues to closure.
- Assist in ICT projects and other administrative tasks.
Responsibilities:
- Provide day to day Level-1 IT support to local and remote users (preferred English, Chinese reading)
- Deploy / troubleshoot PC / Copier / Printer / Phone and network peripherals
- Handle Windows desktop setup, software installation, troubleshooting, performance fine tuning and patching
- Take ownership, follow up, and resolve IT service request tickets
- Liaise with support teams and vendors
- Commission, Decommission Laptop, devices, and server rack equipment
- Manage laptop and IT device inventory, procurement, arrange DHL shipment and disposal process
- Manage user laptop backup
Job Requirements:
- Patient, easy approachable with friendly personality have strong interest in IT industry and service delivery.
- A strong team player.
- 2 to 3 years of IT helpdesk experience
- Possess positive working attitude and interpersonal skills
- Resourceful, able to work independent in a fast-paced environment to meet project deadlines at minimum supervision
Skills:
Diploma in IT-related field preferably Computer Science, Information Technology, Information System, Info-communications, Engineering, Science or its equivalent.
Proficient in Microsoft Windows 10, 11, Active Directory, Azure, Google suite (Mail, Drive, Meet)
Experience in networking (LAN, WAN, DHCP, DNS, TCP/IP, VPN, SSLVPN) with confident analytical troubleshooting skills.
Remote Support tools (Teamviewer)
Digital filing and document imaging system (Laserfiche)
Network security (Malware, Ransomware, Phishing)
Desktop App (Microsoft Office, Antivirus, Citrix client, VPN client, 7-Zip, Java run-time, multi-factor authentication tool, etc…)
Server rack (rack mount, cabling, Router, Switches, vLAN, RJ45 crimping tool, cable tester, Wireless Access Point, Desk Phone, Door access system, Video Conference, etc…)
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ECOM AGROINDUSTRIAL ASIA PTE. LTD.
ECOM AgroIndustrial is a Swiss-based company with origin operations in over twenty countries and sales merchandising offices in the U.S. and Switzerland. We are one of the leading suppliers of commodity raw materials and related services to coffee roasters, chocolate manufacturers, and cotton textil...
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