L2 System Engineer / L2 System Engineer (AD) (Ref 26264)

Responsibilities

• Administrating Active Directory and Windows Update Services

• Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff. 

• Performing system recovery if needed.

• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.

• Ensuring that the System runs according to contractual specifications after problem resolution.

• Providing advice on system / database performance monitoring and tuning.

• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

• Complete all Service Requested accordingly to SLA timeframe.

• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability. 

• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

• Coordinating system development tasks to include design, integration and formal testing on the Change Request.

• Overseeing all transitions into production on the Change Request.

• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.

• Managing and document system configurations on the Change Request.

• Perform troubleshooting and resolve incident based on SLA.

• Generating the relevant administrative records and reports.

Requirements

• Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.

• Minimum 3 to 5 years IT experience

• Past working experience in Cloud environment is an advantage

• Able to handle demanding service response and recovery turnaround

• Able to manage daily support tasks to meet stringent SLA requirements

• Preferably with Microsoft Certification and/or ITIL certification.

• Dynamic, customer oriented, experience working in a fast paced environment.

• Good Knowledge of following products will be advantageous:-Linux,Unix,Active Directory/DNS/GPO, ADFS, Microsoft Azure Stack,Microsoft Windows 2016-2022

Licence no: 12C6060