Microsoft 365 & Backup Engineer

We are looking for a skilled Microsoft 365 & Backup Engineer. In this role, you will be responsible for managing, supporting, and optimizing Microsoft 365 services, identity and access management, security compliance, and enterprise backup operations.

You will play a key role in ensuring service availability, data protection, and operational excellence through proactive monitoring, incident management, and continuous improvement.

Key Responsibilities

1. Microsoft 365 Administration

• Administer and manage Microsoft 365 services including:

  • Exchange Online

  • SharePoint Online

  • Microsoft Teams

  • OneDrive

  • Microsoft Copilot

• Monitor service health, performance, and availability

• Manage configurations, policies, and service settings

• Support service enhancements, updates, and upgrades

2. Identity & Access Management

• Administer Microsoft Entra ID (Azure AD)

• Manage user lifecycle (onboarding, offboarding, role changes)

• Handle access provisioning and de-provisioning

• Implement and manage:

  • Conditional Access policies

  • Multi-Factor Authentication (MFA)

  • Identity governance controls

  • Privileged Access Management (PAM)

• Conduct periodic access reviews

3. Security & Compliance

• Implement and maintain Microsoft 365 security controls

• Manage and enforce security policies

• Monitor and improve the organization's security posture

• Investigate and respond to security alerts and incidents

• Support compliance and audit requirements

• Review audit logs and activity reports regularly

4. Backup Administration

• Manage enterprise backup and recovery solutions

• Monitor and validate backup jobs and completion status

• Perform regular backup health checks

• Conduct restoration and disaster recovery testing

• Ensure recoverability of critical business data

• Support disaster recovery planning and execution

5. Incident & Problem Management

• Investigate and troubleshoot incidents and technical issues

• Perform root cause analysis (RCA) and recommend preventive measures

• Coordinate with Microsoft Support and third-party vendors

• Ensure timely resolution of incidents

6. Documentation & Process Management

• Maintain system and operational documentation

• Develop and update SOPs and procedures

• Maintain architecture and configuration records

• Contribute to process improvements and automation

• Maintain and enhance knowledge base repositories

7. Reporting & Governance

• Prepare and deliver:

  • Monthly operational reports

  • Incident and problem reports

  • Service availability reports

  • Security findings reports

  • Backup status reports

  • Risk and issue logs

• Ensure adherence to governance and compliance standards

Required Skills & Competencies

• Strong hands-on experience in Microsoft 365 ecosystem

• Expertise in Microsoft Entra ID (Azure AD)

• Knowledge of security & compliance frameworks

• Experience in enterprise backup and disaster recovery tools

• Strong troubleshooting and analytical skills

• Familiarity with ITIL processes (Incident & Problem Management)

• Excellent documentation and communication skills

Good to Have

• Microsoft certifications (e.g., MS-100, MS-101, SC-300, AZ-104, MS-102)

• Experience with security tools like Microsoft Defender suite

• Exposure to automation using PowerShell or scripting

• Experience in large enterprise or managed services environments