Software Support Engineer

Good learning skill, able to test and deploy new products and updates

Handle customers’ inquiry and conduct troubleshooting based on customers’ feedback

To gather product issues and communicate with technical team hence resolve the issues

Demonstrate good knowledge for web-based solutions and Internet security issues

Demonstrate sufficient networking and hardware installation and troubleshooting skills

IT forum support – reply customer inquiry in forum, feedback of technical as well as any other product-related issues

Good communication and documentation skills

Good time management and able to prioritize tasks and plan for best route

Requirements

Diploma/ITE/Higher/Graduate Diploma in Information Technology, Engineering (Computer/Telecommunication) or equivalent. 

Preferably candidate specializing in Networking & IT related Technical Support or equivalent

Knowledge of Linux would be advantages

Good oral and written communication skills

interested candidate, please write to ********