Extensive knowledge and proven experience of installing and supporting Linux based appliances SAP HANA, Oracle EXADATA, Teradata, RHEL6 and RHEL 7 systems.
Extensive knowledge in OS troubleshooting issues on Linux based appliances.
Good Knowledge in installing and supporting Charon Emulator on Linux physical systems to virtualize Unix systems like Open VMS and Solaris Systems Extensive knowledge in troubleshooting issues in Veritas Cluster Server on Linux systems
Extensive Knowledge in troubleshooting issues in MC ServiceGuard clusters running in SAPA HANA appliances and Linux systems.
Extensive knowledge in configuring and implementing OS system security on Linux based appliances and OS.
Good experience in working with application teams to configure the system security on Linux based appliances and RHEL systems.
Extensive OS troubleshooting knowledge if any system performance degradation or disruptions caused during the security implementation.
Good experience of working with the product vendors for OS issues in Linux based appliances
Extensive hardware knowledge on Midrang and High End HPE servers CS500, CS900 and Synergy systems
Good knowledge in Advanced Shell Scripting using BASH, AWK and Perl. Ability to apply analysis skills and problem-solving techniques to situations to provide fast and effective solutions
Ability to work on your own initiatives to provide value adds to the customer The ability to comprehend and communicate clearly and effectively on a wide range of technical issues with people at all levels
To be able to identify customers' requirements and recognize how best these may be met with available resources, timescales and skills
Experience of diagnosing and fixing technical problems across a variety of hardware platforms Extensive knowledge in ITIL process following Incident Managent, Request Management, Change and Problem Management.
GOOD to HAVE Knowledge of Midrange/Highend HPE ProLiant and Blade servers
SAP HANA, EXADATA, Teradata, RHEL6 and RHEL7 - Operating System Hardening
Kernel understanding and tuning experience
Advance Scripting (Bash, sed, awk and perl)
Technical / Professional Skills
OS Administration and Troubleshooting skill on SAP HANA, Oracle EXADATA and Teradata appliances
Installation, Configuration and Troubleshooting skill on Veritas Cluster Server running on RHEL systems
Installation, Configuration Troubleshooting skill on MC ServiceGuard clusters running on SAPA HANA appliances and RHEL systems.
OS Administration and Troubleshooting skill on Linux systems running with Charon Emulator to virtualize Open VMS and Solaris systems
GOOD to HAVE
RHEL 6 & RHEL 7 OS Administration and Troubleshooting skill
Performance Monitoring and Fine tuning RHEL OS systems and Linux Based appliances
Non-Technical / Soft Skills
To adhere to quality standards, regulatory requirements and company policies ITIL Processes awareness and adhering to it
To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Understanding of Multi-geo support environment
Work on value adding activities such Knowledge base update & management
To participate or contribute on EN business in creation of proposals to drive Service improvement plans Vendor co-ordination & follow-up
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