Guest Relations Agent (Front Desk)

As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration! Job Responsibilities: - Assist Supervisors and managers to ensure that daily operations are run smoothly. - Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. - Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed. - Run First Ten and Arrivals report to block rooms for arrival guests. - Enroll guests in Marriott Rewards program. - Handle and solve guests’ complaints or assisting them with enquiries. - Provide information about the hotel and the surrounding community. - Maintain accurate room status information. - Update guest profile. - Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms. - Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers - Cash Handling - Any other duties as may be assigned from time to time. Job Requirements: - Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. - No work experience required. - Full-Time position(s) available. Benefits: - Medical, Dental, AWS & Annual Leaves - Convenient Location - Career Progression