Guest Service Ambassador (Front Office)

Job Responsibility: - Meets and greets all guests on arrival. - Welcome guests upon arrival and check-in according to established standard operating procedures. - Provide information pertaining to the guest’s stay. - Provide courteous and efficient service and if possible, try to comply with each and every guest request. - Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible. - Know guest room security, emergency and fire procedures. - Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. - Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors. - To be fully familiar with Front Office Policies & Procedures, Job Description and the Employee's handbook. - Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries Position Requirements: - Ability to deal with the public in a professional and courteous manner. - Ability to handle conflict situations in a professional manner - Strong interpersonal skills and the ability to work well in teams. Able to create positive and effective working relationships with both guests and team members. - Excellent communication skills with the passion to serve. - Good command of English language. - Able to work 3 Shifts - Service-oriented and a team player