Guest Services Agent

Job Description: • Handling Guest check out and billing in an efficient, friendly and hassle free manner. • Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members. • Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the team. • Check Guests in – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys. • Check Guests Out - Print and confirm details of payment and bill for guests upon check out • Answer any guests enquires practically and simply in adherence to brand standards. • Handle guests' complaints appropriately adhering to brand standards or direct them to Guest Services Leader. • Handle cashiering, payment and foreign currency exchange accurately. • Reliably handle all special needs and requests of guests and repeat visitors. • Handle Telephone Enquires efficiently and effectively • Organize Guest Areas and Pick up debris throughout Public Areas • Updating constantly on local knowledge to improve the guest experience. • Responsible for IHG Rewards Club Enrollment & Recognition • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly • Initiate action to correct a hazardous situation and notify supervisors of potential dangers • Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives. • Perform other duties as assigned by the management Job Requirements: • Minimum high school/secondary education/college degree preferred. • Positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred, basic computer literacy. • Must be conversant in English