Customer Service & Operations

Job Description
•	Handle customer inquiries and resolve complaints via emails
•	Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
•	Resolve customer queries efficiently and escalate problems/issues promptly
•	Provide accurate, valid and complete information by using the right methods/tools
•	Keep records of customer interactions, process customer accounts and file documents
•	Follow communication procedures, guidelines and policies
•	Reach out to customers and verify account information
•	Provide feedback on the efficiency of the customer service process and ways to improve customer satisfaction


Job Requirements:
•	Singaporean or PR based in Singapore
•	Able to commit 3 months
•	Studying for Diploma or Undergraduate or higher
•	Proficient in written English
•	Comfortable to work with spreadsheets, word documents, email and common software
•	Able to multi-task, prioritise, and manage time effectively
•	Strong sense of responsibility
•	Meticulous in his or her work
•	Prior experience with customer service is a bonus


Who We Are
We are a small team of entrepreneurs who are committed to build e-commerce brands through digital marketing. By circumventing traditional channels, we are able to grow and scale brands faster than ever before. We believe in a collaborative and cohesive working environment to ensure that everyone can perform at their best.
As part of our Customer Service & Operations team, you will be the first point of contact for our customers and part of the backbone of Blue Marines. You will get a first-hand experience of how an e-commerce company is operated.

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