Customer Service & Operations

Job Description

• Handle customer inquiries and resolve complaints via emails

• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.

• Resolve customer queries efficiently and escalate problems/issues promptly

• Provide accurate, valid and complete information by using the right methods/tools

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Reach out to customers and verify account information

• Provide feedback on the efficiency of the customer service process and ways to improve customer satisfaction

Job Requirements:

• Singaporean or PR based in Singapore

• Able to commit 3 months

• Studying for Diploma or Undergraduate or higher

• Proficient in written English

• Comfortable to work with spreadsheets, word documents, email and common software

• Able to multi-task, prioritise, and manage time effectively

• Strong sense of responsibility

• Meticulous in his or her work

• Prior experience with customer service is a bonus

Who We Are

We are a small team of entrepreneurs who are committed to build e-commerce brands through digital marketing. By circumventing traditional channels, we are able to grow and scale brands faster than ever before. We believe in a collaborative and cohesive working environment to ensure that everyone can perform at their best.

As part of our Customer Service & Operations team, you will be the first point of contact for our customers and part of the backbone of Blue Marines. You will get a first-hand experience of how an e-commerce company is operated.