IT SUPPORT SPECIALIST

Responsibilities: Provides resolution on IT-related incidents and requests over phone calls, emails or job request forms. Escalation of appropriate issues to higher level support when required. Logging and tracking of all incidents assigned under the incident management system. Provide quality customer service and timely response in accordance with the SLA for each incident handled. Requirements: Minimum education N Level or equivalent and above, no previous IT studies or experience needed Willing to work overtime and be on standby duty (after office hours) when required Singaporeans and PRs are welcome to apply *Note: This is a general job description of an IT Support Specialist. Role and responsibilities may vary in actual deployment. Important: Shortlisted candidates are required to go through a 5 months part-time training program. This training is mandatory and will equip the candidates with industry-recognized certifications and the relevant skill set needed to excel in their job role. Interested candidates are invited to apply online via APPLY NOW button below. We regret that only shortlisted candidates will be notified. Thank you for applying.