Human Resources Business Support (6 months contract)

Organization Description


Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.


Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Recruiting, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.


Employer Description
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.


Job Description
The HR Business Partner Support Analyst is an important member of the HR Business Partner team helping to efficiently process and support entry level HR cases, under the direction of the HR Business Partner Support Lead. 


Main Responsibilities (include, but are not limited to the following):


1.	Case Management, Analysis & Reporting – ensures consistent, accurate and timely case processing, report generation and analysis as per established service level agreements (varies depending on complexity of report or analysis required).
2.	Risk/ Controls –  observes risk and control policies and practices, anticipates and escalates risk matters promptly, and appropriately engages HRBPs, managers, Employee Relations (‘ER’), Corporate Compliance, EAP, Legal or other firm-wide groups as required. 
3.	Policy, Procedure & Self Service Promotion – ensures policies, procedures and/ or organizational requirements have been followed; helps train HR and clients on use of HR tools and resources; promotes self-service where appropriate.
4.	Multi-Task & Leverages Resources – multi-tasks to deliver own activities from end to end effectively; leverages HR tools and resources to manage case and project components effectively.
5.	Communication, Escalation & Customer Focus – actively listens; ensures written and oral communications are clear, concise and timely; leverages multiple communication vehicles (i.e., phone, email, Microsoft Office Lync) at the right time, to engage and keep clients informed.
6.	Prioritize & Create Efficiencies – prioritizes work effectively and provides ideas to achieve greater efficiencies.
7.	Self-Development – displays a commitment to self-development; gradually increases knowledge of the business, HR policies and processes, and assume more complex work over time across varied HR case types; monitors personal development plan using HR tools; takes ownership and responsibility for personal and professional growth and career
Experience/Education Requirements:
•	Minimum two years’ experience in Human Resources
•	Financial services experience is essential
•	Applicants who are immediately available to commence employment will be preferred
•	College degree or equivalent experience
•	Solid reporting, reconciliation and quantitative skills
•	Knowledge of business applications (i.e., Word, Excel, PowerPoint) are critical
•	Demonstrated organization skills, accuracy and attention to detail
•	Customer service focused; team player; operates with professionalism, urgency, and responsiveness
•	Good presentation and communication skills (i.e., clear, concise and timely)
•	We’re a global company whose primary business language is English and so fluency in English is required


This role is intended to be for an initial term of approximately 6 months only, however, subject to business needs, the contract may be extended or converted to permanent employment.   

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