GAR is the world’s second largest palm oil plantation company located in Indonesia. It has integrated operations focused on the production of palm-based edible oil and fat.

Founded in 1996, GAR is listed on the Singapore Exchange since 1999. Flambo International Limited, an
investment company, is GAR’s largest shareholder, with a 49.95% stake. GAR has several subsidiaries, including PT SMART Tbk which is listed on the Indonesia Stock Exchange since 1992.

GAR is focused on sustainable palm oil production. In Indonesia, its primary activities include cultivating and harvesting of oil palm trees; processing of fresh fruit bunch into crude palm oil (“CPO”) and palm kernel; and refining CPO into value-added products such as cooking oil, margarine and shortening. It also has integrated operations in China including a deep-sea port, oilseeds crushing plants, production capabilities for refined edible oil products as well as other food products such as noodles.

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Customer Service and Administrative Assistant-7 months contract

  Company :     Working Hours :  

  Job Type :  

Part Time

  Salary :  

$2,000 - $3,000 / monthly

Job Description



1) Manage the calendar and   organise meetings

2) Schedule and coordinate   business appointments, lunch meetings, internal and external meetings, conference   etc.

3) Ensure the safe-keeping   and confidentiality of documents / reports handled in an appropriate manner

4) Prepares documentation   for payment of vendors, suppliers

Trade Operation Desk

5) Assist Product Manager in   the Review and Management of the ESM trading book of fatty acids and glycine:

- Handle and process Purchase Orders received from   Customers (system entry in CXC and Excel) correctly and accurately

- Oversee the Demand/Supply balance of the material   portfolio

- Manage the Purchase Order placement to ESM for   material acquisition at the most opportune time to optimise trading margins

6) Conduct Management   Reporting of the ESM Trading Line

- Provide month-end reconciliation of Trades   Concluded and Shipped, with assistance from Customer Service

- Compute PnL Projections from time-to-time of   forward business

- Record and Track Marketing Margins where required

Customer Service Desk

7) Actively liaise with   customer & sales team to provide Logistics & Order support

8) Input, verify and confirm   customer orders through Sales Order Creation

9) Work closely with Sales   and Operations teams to ensure customer's deliveries are met.

10) Responsible for full spectrum of Order Management   including order entry, follow up customer's payments & Letter of Credit,   broker's commission and shipment arrangements

11) Monitor open orders, identify potential issues   and take necessary actions that ensure delivery performance

12) Maintain a good relationship with assigned   customers and ensure excellence in service and on-time responses.

13) Maintain accurate data and up-to-date order   status in system.

14) Handle Customer's Complaint and follow up closely   with QA for investigation result.

15) Place booking to shipping liner & working   closely with logistic department for empty container movement.

16) Prepare & Submit L/C documents on time and   monitor the transaction until payment receipt.

17) Work closely with trade finance department for   all the incoming L/C (L/C confirmation & discounting rate)

18) L/C negotiation with different banks with   guidance from Senior Customer Service Executive

19) Assist account / finance department for month end   closing.

20) Arrange freight payment / brokerage commission.



· Bachelor’s Degree /   Post-graduate Degree in any Discipline


· Possess excellent communication, presentation and interpersonal skills

· Fluency in spoken  English, Chinese and/ or Bahasa Indonesia is advantageous

· Relevant experience in   International Trade, handling letter of credit

· Have a pleasant and   positive attitude

· Proactive, attentive to details,   good analytical skill

· Proactive and ability to   work independently

· Ability to work under   pressure and extended hours

· Ability to meet tight   deadline

· Microsoft Word, Excel,   Power-point, Work Chart


· Good communication and   interpersonal skills

· Commercial sense: able to   balance business requirements against risk

· Professional, mature,   self-motivated, hands-on

· Good customer service   skill

 Location: 108 PASIR PANJANG ROAD GOLDEN AGRI PLAZA 118535.  How to get there?


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