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Customer Service Officer - Call Center - Part-Time

salary Salary :

$2,000 - 2,900 monthly

icon briefcase Job Type : Part-Time

Number of Applicants

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Job Description - Customer Service Officer - Call Center - Part-Time

Role - Customer Service Officer (Call Center)

Work Location - Science Park

Contract Period - 1 year

Key Accountabilities

  • Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
  • Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

  • Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer Experiences
  • Follow-up on all outstanding incidents/cases
  • Logged all calls reported into the case management system.
  • Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

  • Generates management reports.
  • Provides assistance and guidance to junior colleagues.
  • Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

  • Minimum 1 year of call center experience
  • Having good communication skills (speaking and writing)
  • Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
  • Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Working Hours

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am –2 pm

Remarks

  • Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
  • Mandarin speaking abilities is a plus
  • Prefer short notice/immediate available
  • G50 Clearance is required
Original job Customer Service Officer - Call Center - Part-Time posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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