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Customer Service Officer (Call Center) - Part-Time

salary Salary :

$2,500 - 3,000 monthly

icon briefcase Job Type : Part-Time

Number of Applicants

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000+

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Job Description - Customer Service Officer (Call Center) - Part-Time

  • Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
  • within Service Levels and to deliver pleasant Customer Experiences
  • Follow-up on all outstanding incidents/cases
  • Logged all calls reported into the case management system
  • Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
  • Minimum 1 year of call center experience
  • ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
  • Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
  • Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
    • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
    • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm
Original job Customer Service Officer (Call Center) - Part-Time posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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